Return Policy

Shipping:

  • Shipping is free on most items or included in the price.
  • Freight items will require additional charges.
  • Growing Media or oversized items will require addition freight charges.
  • Higher quantities may require additional shipping charges.
  • Please contact us for a shipping quote or unsure of our policy.
  • Shipping charges will be sent after order is placed if necessary.
  • Please provide at least 1 means for us to contact you.

Returns:

  • Shipping errors/damage will be replaced free of charge if we are contacted within 7 days of shipment receipt.
  • Returnable item returns accepted within 30 days from the invoice date.
  • All returns must be received in new, unopened, saleable condition.
  • Shipping paid on orders that shipped is not refundable under any circumstance.
  • There is a 15%-40% manufacturer imposed restock charge, depending on the item.
  • You will be credited on receipt and inspection of the return.
  • Special order items, items on special, international orders, live items, and seeds are not returnable.


Cancellations, Refused Shipments & Delivery Failures:

  • An order won't be canceled if it is being processed for shipment or has been shipped.
  • Special Orders are not cancelable, exchangeable, refundable or returnable.
  • Customer will be responsible for restocking and administrative fees as well as shipping both ways on all refused shipments not marked "due to damage" by carrier and shipments which come back due to failed delivery attempts (regardless of reason including invalid address).
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